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Training and Development
Management, Training, and Development of Professional Abilities

Yuanta works to cultivate financial talent based on the principle of “meeting the requirements of both the financial industry and the Group’s operational development”. The Company has established a multi-faceted development program for managerial and professional talent which provides training classes and educational resources in four core curricula, “Management Academy,” “Professional Academy,” “Licensing Academy,” and “Life Skills Academy.” For management employees at the Company’s subsidiaries, this process involves the flagging of talent, assignment to training, job rotations, assignment to special projects, and education on digital finance topics, in order to identify and prepare talent in accordance with the Group’s developmental needs. These training methods encourage staff to become familiar with different fields within the financial industry and to diversify their professional abilities, allowing both the Company and its employees to quickly adapt to the rapid pace of change and innovation in the financial industry by equipping them with the knowledge and skills they will need to succeed.

Framework of four core fraining curricula

  • 1 . Multi-Faceted Development Program for Managerial and Professional Talent

    Managerial Development
    The Management Academy’s curriculum for each level of management and digital finance educational resources were designed in accordance with Yuanta’s managerial abilities framework, in order to develop the core thinking and management abilities of the program’s participants. This includes the composition of presentations and reports, studying management course materials and taking exchange visits, in order to familiarize participants with important managerial concepts and help them cultivate their abilities in an authentic work environment.

    In addition, Yuanta’s senior management have made performance reviews a major indicator in their talent cultivation and substitution staff cultivation efforts. Through management training courses, assignment to special projects, participation in meetings, job rotation, industry exchanges and staff substitution, Yuanta undertakes the cultivation of each managerial level, and with semi-annual performance reviews, measures the developmental progress and ability of managers to move into the next echelon of Company management.

    Managerial Abilities Framework

    Professional Development
    In line with the Company’s development strategy and yearly performance goals, Yuanta’s professional development training focuses on guidance relating to finance law, industry trends and outlook, and professional training. These training programs strengthen employees’ knowledge of legal regulations and improve their understanding and application of professional knowledge, allowing them to provide customers with even higher quality financial services while helping the Company meet its performance objectives.

    In terms of professional skills, in line with its annual operational strategy, the Group invites internal lecturers to hold a variety training courses, integrating business strategy and practical experience to systematically organize and disseminate to employees, helping the Group reach its operational objectives while also assisting in the transfer of knowledge and experience within the Company.

    Yuanta also encourages its employees to actively attend training and educational courses, strengthening the skills relevant to their current positions and also gaining skills and knowledge for future positions. The Company fully covers the expenses for the training courses it assigns, or which have received prior approval from the Company. Employees who attend internationally accredited financial certification programs can also apply to be reimbursed for a portion of those expenses.

  • 2 . Establishing a Digital Learning Platform and Promoting Lifelong Learning

    Since 2003, the Group has made use of its digital learning platform, the “Yuanta e-Academy” to facilitate internal sharing of knowledge, encourage professional diversity, and encourage self-guided learning among our employees. In line with developments in the financial industry and changing annual personal development goals, employees can take advantage of our digital platform's "anytime, anywhere" nature to determine what and when to study, making them more competitive in the workplace and building their employability.

    To meet the rapid advances in digital finance and the industry at-large, in January, 2016, Yuanta upgraded the e-Academy platform by adding a mobile version, allowing users to read digital content and browse audio and visual educational courses, and formally bringing Yuanta into the mobile “self-study” generation.

    In response to the Group’s business development needs and the transformation taking place in digital finance, Yuanta implemented the “CommonWealth Innovation Academy” digital content platform in 2016, connecting employees with practical knowledge on everything from socio-economic trends to the latest developments in Fintech, and making this important source of knowledge and information easily accessible for all Group members.

  • 3 . Providing Internal Reassignment Opportunities and Encouraging Transfer of Skills Between Positions

    To take advantage of the Group’s diverse range of subsidiaries, employees are encouraged to apply for internal reassignment, or to seek new assignments based in the Company’s business needs, in order to effectively facilitate talent exchange and diverse development within the Group, while also allowing the Group to reproduce its successes and diffuse their benefits throughout its various business lines.

Professional Talent Cultivation

Every year, in accordance with the Company’s operational strategy and business development plans, Yuanta organizes a range of training and talent development courses. Employees taking these professional skills training courses can not only enhance their knowledge, operational procedures, and skills as related to their own positions, but can also use these courses as a means of increasing their work performance, broadening their professional outlook, and cultivating necessary skills for the future, thereby growing together with the Company and demonstrating their abilities.

In 2016, the Company implemented the “CommonWealth Innovation Academy” digital content platform. The courses offered via this platform are mainly focused on cultivating employees’ business acumen, with a secondary goal of helping them increase their individual abilities; for this reason, both browsing time and usage figures are used as metrics to measure the platform’s success. Yuanta also makes use of internal resources by inviting Company employees to deliver lectures, including classes on the transformation being caused by digital finance for the front-line sales force who experience its effects first-hand, as well as multi-functional training courses which provide sales employees with a range of important financial information and versatile service skills. These results of these courses are tracked by testing, statistics on employees who acquire financial licenses, customer satisfaction surveys and supervisor reviews, with the goal of providing step-by-step guidance for employees to expand their professional abilities.

Additionally, to assist new employees in familiarizing themselves with the Company culture, organizational status and legal regulations, as well as to understand the rights, obligations, and benefits of their position, Yuanta and its subsidiaries have designed digital and in-person pre-employment training courses, as well as on-the-job training and an employee mentorship program to ensure that new employees are able to quickly adapt to their new surroundings and smoothly begin making their contribution to the Company’s success.