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利害關係人聯絡資訊 利害关系人联络资讯 Stakeholder Contacts

In order to improve the oversight abilities of the board of directors and the Audit Committee, Yuanta Financial Holdings maintains established channels for suggestions and complaints to deal with instances of material weakness, corruption, or criminal activity, so as to improve the company’s operational management and business development, and promote communication between its board of directors, employees, shareholders, and stakeholders.

Yuanta builds files to handle all complaint cases, and upholds the principle of confidentiality in urging the relevant department management to make improvements. To file a complaint regarding any of the aforementioned matters, please make use of the Audit Committee Complaint Box: auditcomm.fhc@yuanta.com

Additionally, Yuanta has established multidirectional channels of communication to receive and respond to the issues and needs of shareholders in accordance with its CSR and related policies.

Customer Complaints Hotline

Using its customer service center and the employees of its locations across Taiwan, Yuanta has undertaken periodic surveys of customer opinion to better understand customer needs and levels of satisfaction, efficiently respond to and resolve problems, and provide the best possible customer service. Yuanta has also set up a Service line, webpage email box, and other public channels to provide customer consultation and respond to needs, and has set the internal control system, customer complaint case procedure, telephone recording system management notes, and other related measures, so as to effectively track and resolve problems, provide superior service, and protect customer rights.

To protect its customers’ personal information, Yuanta has set in place the “Yuanta Financial Holdings Co., Ltd., and Subsidiaries Customer Information Protection Procedures,” and statement on the protection of customers’ privacy rights, the contents of which are publicly available on the company website. With regard to Yuanta’s consumer complaints channels, the process is as follows: When the company receives consumer complaint cases, it immediately notifies the related units to resolve the issue and respond to the complainant, as well as the company or authorities, in order to fully assure the handling and progress of the case.

Yuanta Financial Holdings
Address : 10F., No. 66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan
Telephone : +886-2-2781-1999
Yuanta Securities
Address : 13F., No. 225, Sec. 3, Nanjing E. Rd., Taipei 104, Taiwan
Telephone : +886-2-2718-1234
Service line : +886-2-2718-5886
Yuanta Commercial Bank
Address: 1F., No.66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan
Telephone : +886-2-2173-6699
Service line : 0800-688-168
Yuanta Funds
Address : 6F., No. 225, Sec. 3, Nanjing E. Rd., Taipei 104, Taiwan
Telephone : +886-2-2717-5555
Service line : 0800-009-968
Yuanta Futures
Address : 11F., No. 225, Sec. 3 Nanjing E. Rd., Taipei 104, Taiwan
Telephone : +886-2-2717-6000
Service line : 0800-333-338
Yuanta Life
Address : 17F., No.156, Sec. 3, Minsheng E. Rd., Taipei 105, Taiwan
Telephone : +886-2-2751-7578
Service line:0800-088-008
Yuanta Securities Finance
Address : 12F., No. 66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan
Telephone : +886-2-2173-6833
Yuanta Venture Capital
Address : 10F., No. 66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan
Telephone : +886-2-2173-6633
Yuanta AMC
Address: 10F.-1, No. 225, Sec. 3, Nanjing E. Rd., Taipei 104, Taiwan
Telephone : +886-2-2173-6655
Yuanta Investment Consulting
Address : 4F., No. 225, Sec. 3, Nanjing E. Rd., Taipei 104, Taiwan
Telephone : +886-2-3518-7958
Investors

In order to strengthen investor relations and increase the transparency of its financial information and operating conditions, Yuanta has set up an investor relations section on its website to conduct outreach and provide shareholders and investors with the latest, most accurate company news. Investors are also invited to use the following channels to get in touch with the company

Spokesperson
Name : Vincent Chen
Position : Senior Vice President
Telephone: +886-2-2781-1999
Deputy Spokesperson
Name : Hsu Shu Mai
Position : Vice President
Telephone: +886-2-2781-1999
Investor Relations
Name : Allen Wu
Position : Senior Vice President
Stock Transfer Agent
Yuanta Securities Stock Transfer Agency
Address : B1, No. 210, Sec. 3, Chengde Rd., Taipei 103, Taiwan
Telephone : +886-2-2586-5859
Employees

Yuanta’s human resource management procedures, in addition to following labor laws and related norms and regulations to guarantee the legal rights of employees, strive to maintain good channels of communication with employees, and have a system of formal consultations with unions and labor conferences.

Yuanta has also set up internal communication channels by which employees can make oral or written complaints to all levels of management, the responsible authorities of each department, and company heads. Employees can also directly contact the Audit Committee via their email complaint box: auditcomm.fhc@yuanta.com

Employees Contact Person
Name : Daby Wang
Position : Manager
Telephone : +886-2-2781-1999
Suppliers

Yuanta uses fair and transparent bargaining procedures to conduct all purchasing so as to avoid doing business with untrustworthy manufacturers. Internal orders have a purchase contract process checklist, and an integrity policy is stipulated within contracts. Yuanta also requires all suppliers to sign an integrity commitment statement in order to reduce purchasing risks.

All subsidiaries of Yuanta Financial Holdings have incorporated a “human rights and environmentally sustainable development” clause into purchase contracts signed with suppliers since 2016, in order to protect human rights and human dignity and ensure a corporate goal of driving economic and social developments while balancing that with environmental sustainability. Yuanta Financial Holdings will also follow international laws and regulations regarding human rights and environmental protection.

Environmental Sustainability and Human Rights Commitment

Suppliers Contact Person
Name : Shang Sheng Lu
Position : Senior Manager
Telephone : +886-2-2781-1999
CSR Mailbox
Yuanta Financial Holdings Center for the Promotion of CSR
Telephone:+886-2-2781-1999
Fax:+886-2-2772-1585