(1) Sustainability Investing and Related Financial Services
According to the analysis of top 10 constituents of the FTSE4Good TIP Taiwan ESG Index (including TSMC, Hon Hai, MediaTek, Nan Ya Plastics, Cathay Financial Holdings, Fubon Financial Holdings, Chunghwa Telecom, CTBC Financial Holdings, Uni-President, and Delta), based on total market capitalization of shares held at the end of 2018, a total of 44.55% of Yuanta Life’s investment assets are in constituent stocks of the Taiwan ESG Index.
(2) Customer Care Initiatives
When disaster strikes, Yuanta Life will immediately initiate checks on policyholders and strive to collect information on injuries and casualties among policyholders. We also activate our customer care measures, including quick claims processing, premium payment extensions, interest-free policy loans, and free policy reissuing.
(3) Introducing Protection Products to Solve Social Problems
In 2018, Yuanta Life launched a comprehensive product program, focusing on providing comprehensive medical protection in nine areas: disability support, whole-life medical care, cancer protection, hospitalization, medical reimbursement, surgical treatment, critical illness, accidental injuries, and waivers of premium. The program consists of one whole-life main coverage, three whole-life insurance riders, eight one-year renewable insurance riders, and one waiver of premium rider, for a total of 13 insurance products. For young people, if we take a 20-year payment period as an example, the annual premium will be around NT$30,000, enabling even those with limited resources to easily plan their medical coverage. For those who already have some medical insurance, the program can also serve as a practical checklist to see if they are adequately covered and make up for any gaps.
(4) Launching Microinsurance to Benefit the Underprivileged
To advance the basic insurance coverage for the economically disadvantaged and other specified groups, Yuanta Life introduced “Yuanta Life Injury Micro-insurance (MC)” in 2014. A collective insurance product, this one-year personal injury insurance features low sum insured, low premiums, and easy-to-understand coverage, providing the underprivileged a product to protect their families or themselves from falling into financial difficulties should disaster strike. In addition, to help underprivileged groups save money, reduce the government’s financial pressure from public pension system, and improve the retirement planning of the young working class, in January 2017, Yuanta Life introduced the Group Interest Sensitive Annuity Type A and Type B group annuity products. As of January 14, 2018, twelve groups are insured under these group annuities products, contributing a cumulative total of approximately NTD 250 million in premium.