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Customer Service

From the perspective of customer needs, the Group leverages the diverse core business characteristics of its subsidiaries to introduce diversified and innovative products, strengthen customer communication, cultivate customer trust and adhesion, and continue to provide customers with attentive and warm services.

In the new financial era, with rapidly changing trends and diverse business innovations, the importance of customer feedback mechanisms and personal information security is increasing as we promote emerging products and rely on technology to initiate innovative business operation models. The Group upholds a corporate culture of honesty and integrity with the “principle of treating customers fairly" as its core and aims to become a financial brand that gives customers peace of mind by improving customer communication mechanisms, improving product and service information disclosure, and focusing on consumer rights.