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Employee Health and Safety
Employee Health and Safety
Workplace safety

Workplace safety and colleagues’ health are goals we strive to promote and maintain. In order to ensure a healthy and safe workplace environment and to facilitate communication between employers and employees, we have established the Occupational Safety and Health Code of Practice, the Occupational Safety and Health Management Plan, the Self-Inspection Plan, the Operating Environment Test Implementation Guidelines, and the Occupational Safety and Health Education and Training Measures in accordance with the Occupational Safety and Health Act and related sublaws, and announced their implementation.

Yuanta Securities and Yuanta Bank have set up an Occupational Safety and Health Committee (OSHC) in compliance to regulatory requirements, which is made up of seven to eleven members, consisting of employer representatives, labor representatives, and department heads. At least one OSHC meeting is held every quarter to review issues regarding occupational illness prevention, occupational safety and health management, employee health, and work environment safety, and the progress of these issues is regularly monitored. Employees can also give feedback on occupational safety and health-related optimization suggestions through labor unions and labor-management meetings.

In addition, in order to build a workplace with gender equality as well as diversity and inclusion (D&I), to protect the human rights of colleagues in the workplace, and to respect gender diversity, the Yuanta Financial Holding Company (FHC) has established Guidelines for Workplace Sexual Harassment Prevention, Complaint, and Disciplinary Treatment to strictly prohibit any form of discrimination, workplace harassment, and violence, and to set up a complaint channel and handling process. Yuanta FHC also regularly conducts annual awareness and education training on gender equality and sexual harassment prevention to enhance the self-protection knowledge of our colleagues.

At the same time, in order to maintain the safety of colleagues performing their duties, we regularly conduct annual workplace environmental monitoring, hazard identification, and risk assessment analysis, and formulate relevant improvement plans in order to reduce colleagues’ operational risks and enhance workplace operational safety.

In order to implement the management and control of occupational safety and health, Yuanta FHC has established an executive organization with a division of authority and responsibility to continuously optimize the existing workplace safety culture promotion and risk control in response to the requirements and expectations of internal and external stakeholders. In terms of suppliers (including contractors), Yuanta FHC is committed to building a “green supply chain” and paying attention to global environmental protection and sustainable development issues, and attaches great importance to supplier safety and health standards. Yuanta FHC holds regular suppliers’ conferences to provide education, training, and communication channels, and institutes a Supplier Safety and Health Pledge to extend the safety management system and jointly improve corporate social responsibility and occupational safety and health management performance, in order to effectively prevent occupational hazards and maintain workplace safety and healthy and sustainable productivity.

Occupational safety and health and health risk management

To promote occupational illness prevention and health enhancement, Yuanta (FHC) and its subsidiaries ensure that the workplace can become a healthy workplace with peace of mind and nurture physically and mentally healthy employees. We implement a workplace health management program based on the public health three-stage, five-level concept and integrate the Ottawa Charter for Health Promotion strategy to advocate workplace health promotion programs and provide a systematic and cyclical employee health protection plan on an ongoing basis.

The measures for workplace health management and occupational illness prevention are summarized as follows:

  1. Yuanta FHC and its subsidiaries provide better routine health checkups for managerial staff and employees than the legal requirement and arrange for annual health checkups at National Taiwan University Hospital for managerial staff, health examination of specific items for employees working at night for long period, and health examination for all colleagues every two years. We also offer health examination report consultation service after the health examination, take the initiative to care about the health condition of colleagues, and actively notify those who need to go back to the hospital for follow-up and re-examination.
  2. Workload ailment prevention: We implement preventative measures and case study management after reviewing and analyzing the results of the regular health checkup and exceptional workload risk assessment questionnaire.
  3. Ergonomic risk prevention: We conduct assessment based on Nordic Musculoskeletal Questionnaire, organize musculoskeletal problem prevention courses, and provide advice to improve the working environment and habits in cooperation with the on-site clinical service physicians.
  4. Maternal health protection: We conduct comprehensive environmental risk assessment. The maternal health assessment questionnaire is completed when a colleague is known to be pregnant, which is followed by an assessment to identify if the current work environment and content have any impact on maternal health with the aim to ensure workplace safety and health for pregnant and maternity colleagues.
  5. Work fitness management for middle-aged and senior citizens: The nursing staffs manage the cases according to the age and health risk of the colleagues, and regularly arrange for the labor health service physicians for consultation and follow-up on site, so that the health care of the colleagues will never stop.
  6. Prevention of unlawful harm in the performance of duties: We regularly conduct annual workplace hazard identification and risk assessment analysis, and hold regular seminars and activities to strengthen colleagues’ ability to cope with and reduce operational risks, and improve workplace operational safety.
Occupational safety and health training

For general colleagues, we conduct annual occupational safety and health education and training for new and current employees, as well as online and physical training courses on the four major occupational safety and health prevention programs, and regularly conduct disaster prevention drills, in compliance with the local regulations.

For colleagues in positions such as occupational safety and health managers, fire management personnel, security personnel, and first-aid personnel, training courses in occupational safety management, fire management, emergency first aid, and disaster prevention and earthquake drills are held every year to reduce the risk of occupational accidents, aiming to provide employees with a safe, healthy, and clean workplace.

Health services

Yuanta FHC and its subsidiaries in accordance with regulations provide on-site health consultation services by medical professionals. In addition to using the services offered by occupational safety and health managers, specialized nurse practitioners, and contracted specialized physicians, colleagues can also have professional medical consultations during work hours, develop their personal skills, and enjoy a supportive environment.

Based on the analysis of common diseases and the top ten abnormal items of employee health checkups, we provide healthcare information and health consultation services to promote preventive medicine and disease prevention, strengthen colleagues’ health awareness, and achieve the purpose of healthy living and health promotion.

Yuanta FHC and its subsidiaries regularly hold “Appointment with Health” to arrange for colleagues free measurement of blood oxygen, blood pressure, weight, body fat and other data, and to offer health education after their medical histories and health risks are consolidated by specialized nurses. We also cooperate with the Sports Administration of Taiwan’s Ministry of Education to provide annual fitness tests and exercise prescription consultation services to enhance colleagues’ health awareness and keep abreast of health trends.

In addition to helping our colleagues master their physical conditions, we also focus on mental health issues. We have an Employee Assistance Program (EAP), a digital platform on our employee portal that consolidates the services provided by government agencies and nonprofit organizations, which builds an integrated service interface with five major themes, including “psychological counseling,” “legal counseling,” “medical prevention and treatment,” “care/other counseling,” and “self-assessment,” to guide colleagues to quickly find the information they need. We have further collaborated with non-profit professional psychological counseling organizations to introduce free counseling lines and one-on-one counseling sessions with psychologists to provide assistance on a variety of issues, including family, emotional, interpersonal, and legal aspects. With the help of professional staff, we are able to identify the root cause of the problem, which will help our colleagues to improve their problem solving skills.

We believe that through the guidance of professional staff, we can help our colleagues clarify the root cause of their problems and further enhance their ability to solve them.


▲Provide on-site health consultation services by medical professionals
Health management and education

Yuanta FHC and its subsidiaries regularly analyze the proportion of abnormalities, screen out high-risk groups and conduct actual interviews to design annual health promotion activities and health education information based on the average age of colleagues and their workplace sedentary lifestyle through health checkup results, physical and mental health questionnaires, healthy diet concept surveys, daily activity surveys, and demand expectation questionnaires.

Yuanta FHC integrates external resources such as government agencies and non-profit organizations of health to actively promote a healthy workplace and conducts the following activities:

  1. Activities to promote health, occupational disease prevention measures (such as methods to ease soreness), metabolic syndrome health risk management and maternal health protection as well as lectures on health education, fitness tests, sports protection and other activities. Several of Yuanta FHC’s subsidiaries have also been awarded Taiwan i Sports (Certificate of Corporate Wellness) by the Sports Administration of Taiwan’s Ministry of Education.
  2. Healthy and nutritional diet programs, such as: one-day healthy meal challenge, Yuanta no-smoking year, program to increase employee’s physical activity, epidemic prevention weight management class as well as compiling many health information materials, including easy reference material for mother-to-be, a manual on how to take care of your heart, and instructions on office stretching exercises to prevent soreness.
  3. Promoting occupational safety and health protection measures for the whole company, including workload ailment prevention, maternal health protection, ergonomic risk prevention, work fitness management for middle-aged and senior citizens, and prevention of unlawful harm in the performance of duties, as well as making the training material “Occupational Safety, Health, and Hygiene Education and Training" available online (Yuanta e-Academy).
  4. In response to the aging population in the community and workplace, Yuanta FHC at the same time has responded to the “Dementia Action Plan” promoted by the Department of Health of the Taipei City Government and the Health Promotion Administration of the Ministry of Health and Welfare by establishing a dementia-friendly community through an interactive action care network with the community and arranging for business locations nationwide to participate in dementia-friendly public awareness training in phases. The completion rate of training reached 100%, and we were awarded the Dementia-Friendly Financial Certification Mark.
  5. By tracking colleagues’ performance in blood pressure management and physical activity, the effectiveness of health promotion activities, and occupational safety and health training courses, we aim to improve colleagues’ health as well as care for our colleagues, and further on perform our responsibility as a healthy corporate citizen.

▲Certificate of Corporate Wellness from Sports Administration of Ministry of Education (Yuanta FHC, Yuanta Bank, Yuanta Futures, Yuanta Life, Yuanta Securities, Yuanta Funds)
Operational environment and air quality testing

In order to protect the health of our colleagues and customers, each unit implements the requirement of “placing a clear no-smoking sign at all entrances” and complies with occupational safety and health regulations by testing the carbon dioxide concentration and light level of office premises every six months and obtaining the Indoor Air Quality (IAQ) certificate.


▲Regular monitoring and maintenance of operating environment and air quality
Recognitions and awards

The Company and its subsidiaries have received numerous recognitions for our efforts in occupational safety, including:

  1. Healthy Workplace Certification from Ministry of Health and Welfare (Yuanta FHC, Yuanta Bank, Yuanta Securities, Yuanta Life)
  2. Certificate of Corporate Wellness from Sports Administration of Ministry of Education (Yuanta FHC, Yuanta Bank, Yuanta Futures, Yuanta Life, Yuanta Securities, Yuanta Funds)
  3. Badge of Accredited Healthy Workplace-Promotion from Ministry of Health and Welfare (Yuanta FHC, Yuanta Bank, Yuanta Securities, Yuanta Futures, Yuanta Life, Yuanta Funds)
  4. Badge of Accredited Healthy Workplace-Initiation from Ministry of Health and Welfare (Yuanta Securities Investment Consulting, Yuanta Securities Finance, Yuanta Venture Capital, Yuanta Asset Management Company, All 149 branches of the Yuanta Bank)
  5. Quality Breastfeeding Room Certification from Department of Health of Taipei City Government (Yuanta Bank, Yuanta Life)
  6. 2019 Taipei Healthy Workplace-Fourth Place (Yuanta Bank)
  7. 2020 Taipei Healthy Workplace-Special Merit Award (Yuanta FHC)
  8. Sports Calendar Points Competition First Runner-Up from Sports Administration of Ministry of Education (Yuanta FHC)
  9. 2021 National Healthy Workplace Award from Ministry of Health and Welfare (Yuanta Bank)
  10. In 2020, Yuanta Securities and Yuanta Bank at the same time passed “ISO45001 Occupational Health and Safety Management Systems” certification
  11. In 2021, Yuanta FHC, Yuanta Life, Yuanta Futures, and Yuanta Funds passed “ISO 45001 Occupational Health and Safety Management Systems” certification

Yuanta FHC is committed to providing a safe, friendly, healthy, and secure working environment for its employees and continues to connect with the rest of the world. Yuanta FHC’s subsidiaries, Yuanta Securities, Yuanta Bank, Yuanta Life, Yuanta Futures, and Yuanta Funds have all adopted the international “ISO 45001 Occupational Health and Safety Management Systems,” and successfully passed the third-party verification by the British Standards Institution (BSI) and obtained certificates.

In response to the changes in the international epidemic, Yuanta FHC and Yuanta Securities became the pioneers in Taiwan’s financial industry to implement the ISO 45005 (Occupational Health and Safety Management — General Guidelines for Safe Working during the COVID-19 Pandemic) to reduce the impact of the pandemic on workplace health and safety by establishing a systematic epidemic prevention management process. The system was also certified by BSI in January 2022, which is a testament to Yuanta Group’s continued commitment to providing a quality, healthy, and safe environment for all colleagues.


▲Yuanta FHC is the first company in Taiwan to implement the ISO 45005 (Occupational Health and Safety Management — General Guidelines for Safe Working during the COVID-19 Pandemic) and is the first company to pass the certification.


▲The first financial holding company in Taiwan’s financial industry to have its securities and banks certified at the same time under the ISO 45001 Occupational Health and Safety Management Systems.
▲Yuanta Securities is the first company in Taiwan’s securities industry to pass the “ISO 45001 Occupational Health and Safety Management Systems” certification.
▲In 2021, Yuanta FHC, Yuanta Life, Yuanta Futures, and Yuanta Funds passed “ISO45001 Occupational Health and Safety Management Systems” certification.


▲Yuanta Bank’s effectiveness in workplace health management has been recognized with the “2021 National Healthy Workplace Award,” “2021 Outstanding Performance in Promotion of Quit-Smoking Services at the Workplace,” and “2019 Taipei City Healthy Workplace Award.”