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利害關係人溝通管道 利害关系人沟通管道 Stakeholder Communication Channels

To ensure that stakeholders can communicate with the Company in a timely and effective manner, and to enhance the supervisory function of the board of directors and Audit Committee, Yuanta FHC has worked to continually strengthen its communication channels with stakeholders, with the hope that through diversified communication channels we will be better able to receive and respond to stakeholders' feedback and issues of concern.

In addition to regularly compiling relevant results, reviewing the results of discussions with stakeholders, and submitting a report and confirmation to the board of directors annually, the status of each stakeholder communication for the year 2022 was reported to the board of directors on June 28, 2023.

Issues of Stakeholder Concern and Communication Channels
Customer Complaints Hotline

Using its customer service center and the employees of its locations across Taiwan, Yuanta has undertaken periodic surveys of customer opinion to better understand customer needs and levels of satisfaction, efficiently respond to and resolve problems, and provide the best possible customer service. Yuanta has also set up a Service line, webpage email box, and other public channels to provide customer consultation and respond to needs, and has set the internal control system, customer complaint case procedure, telephone recording system management notes, and other related measures, so as to effectively track and resolve problems, provide superior service, and protect customer rights.

To protect its customers’ personal information, Yuanta has set in place the “Yuanta Financial Holdings Co., Ltd., and Subsidiaries Customer Information Protection Procedures,” and statement on the protection of customers’ privacy rights, the contents of which are publicly available on the company website. With regard to Yuanta’s consumer complaints channels, the process is as follows: When the company receives consumer complaint cases, it immediately notifies the related units to resolve the issue and respond to the complainant, as well as the company or authorities, in order to fully assure the handling and progress of the case.

Yuanta Financial Holdings
Address : 10F., No. 66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan
Telephone : +886-2-2781-1999
Yuanta Securities
Address : 11F., No. 219, Sec. 3, Nanjing E. Rd., Taipei 104, Taiwan
Telephone : +886-2-2718-1234
Service line : +886-2-2718-5886
Yuanta Commercial Bank
Address: 1F., No.66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan
Telephone : +886-2-2173-6699
Service line : 0800-688-168
Yuanta Funds
Address : B1, No. 67, Sec. 2, Dunhua S. Rd., Taipei, 106 Taiwan
Telephone : +886-2-2717-5555
Service line : 0800-009-968
Yuanta Futures
Address : 3F., No. 77, Sec. 2 Nanjing E. Rd., Taipei 104, Taiwan
Telephone : +886-2-2717-6000
Service line : 0800-333-338
Yuanta Life
Address : 17F., No.156, Sec. 3, Minsheng E. Rd., Taipei 105, Taiwan
Telephone : +886-2-2751-7578
Service line:0800-088-008
Yuanta Securities Finance
Address : 12F., No. 66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan
Telephone : +886-2-2173-6833
Yuanta Venture Capital
Address : 10F., No. 66, Sec. 1, Dunhua S. Rd., Taipei 105, Taiwan
Telephone : +886-2-2173-6633
Yuanta AMC
Address: 13F, No. 77, Sec. 2, Nanjing E. Rd., Taipei 104, Taiwan
Telephone : +886-2-2173-6655
Yuanta Investment Consulting
Address : 10F, No. 71, Sec. 2, Dunhua S. Rd., Taipei 106, Taiwan
Telephone : +886-2-3518-7958
Investors

In order to strengthen investor relations and increase the transparency of its financial information and operating conditions, Yuanta has set up an investor relations section on its website to conduct outreach and provide shareholders and investors with the latest, most accurate company news. Investors are also invited to use the following channels to get in touch with the company

Spokesperson
Name : Chien Weng
Position : President
Telephone: +886-2-2781-1999
Deputy Spokesperson
Name : Hsu Shu Mai
Position : Vice President
Telephone: +886-2-2781-1999
Investor Relations
Name : Allen Wu
Position : Senior Vice President
Stock Transfer Agent
Yuanta Securities Stock Transfer Agency
Address : B1, No. 210, Sec. 3, Chengde Rd., Taipei 103, Taiwan
Telephone : +886-2-2586-5859
Employees

Yuanta’s human resource management procedures, in addition to following labor laws and related norms and regulations to guarantee the legal rights of employees, strive to maintain good channels of communication with employees, and have a system of formal consultations with unions and labor conferences.

Employees Contact Person
Name :Peipei Chen
Position : Manager
Telephone : +886-2-2781-1999
Supplier Feedback and Complaints

In order to establish a complete supplier feedback and complaints process, provide affected stakeholders with a channel to seek relief, and assist the Company in continuing to improve sustainable procurement practices, cases will be handled with a high degree of confidentiality to protect the privacy of the parties involved, and impartiality and fairness will be maintained during the investigation of the case.

Terms and Conditions of Sustainable Procurement for Suppliers

Suppliers Contact Person
Name : Debbie Tseng
Position : Senior Manager
Telephone : +886-2-2781-1999
ESG Mailbox
Yuanta Financial Holdings The Corporate Sustainability Office
Telephone:+886-2-2781-1999
Fax:+886-2-2772-1585